Privacy Policy

Paras Kailash Engineering Solutions

Adjoining Mayar Toll Plaza,
Hisar-Delhi, NH 9,
Haryana – 125033, India

Email: gm@paraskailash.com
Phone: +91 92549 88121
Website: https://paraskailash.com/

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Mobile/telephone number
• Email address
• Company or organisation name
• City, state, or business location
• Power requirement or KVA requirement
• Information about your generator or equipment requirements
• Details provided through enquiry, quotation, site-survey, or contact forms
• Information you provide through WhatsApp, telephone, email, or other communication channels
• Any other information you voluntarily provide while communicating with us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of website visits
• Referring website or campaign
• Website usage and interaction information

We only seek to collect information that is reasonably necessary for the relevant purpose.

We may collect information when you:

• Submit a contact or quotation form on our website
• Request a personalised quotation
• Request a site survey
• Use our power requirement or load-calculation tools
• Call or email us
• Contact us through WhatsApp
• Communicate with our sales or service representatives
• Enquire about diesel generators, installation, servicing, AMC, or related products/services
• Interact with our digital advertisements or lead-generation campaigns
• Subscribe to or otherwise opt in to receive communications from us
• Visit or interact with our website

We may use your personal information for legitimate business purposes, including:

1. Responding to your enquiries and requests.
2. Providing quotations and product information.
3. Understanding your power and generator requirements.
4. Arranging site surveys, installations, commissioning, servicing, or maintenance.
5. Communicating with you regarding products and services.
6. Providing customer support and after-sales service.
7. Processing and managing business enquiries and potential customer relationships.
8. Sending relevant updates, offers, product information, or marketing communications where permitted and where applicable consent has been obtained.
9. Improving our website, products, services, advertising, and customer experience.
10. Measuring and analysing advertising and website performance.
11. Preventing fraud, misuse, unauthorised activity, or security incidents.
12. Complying with applicable legal, regulatory, tax, accounting, and governmental requirements.
13. Establishing, exercising, or defending legal rights where necessary.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

If you provide your mobile number and request a quotation, callback, site survey, or other assistance, we may contact you by telephone, SMS, or WhatsApp.

Where you initiate communication through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform’s own privacy policy and terms.

You may request that we stop contacting you for marketing purposes at any time.

Paras Kailash may use digital advertising platforms and marketing technologies to promote its products and services and generate business enquiries.

Depending on the campaigns being conducted, these may include platforms such as Meta, Google, or other advertising and analytics providers.

Information obtained through advertising lead forms may be used to:

• Contact you regarding your enquiry
• Provide product information
• Prepare quotations
• Understand your requirements
• Follow up regarding your enquiry
• Measure and improve advertising effectiveness

We do not sell your personal information to third parties.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Enable essential website functionality
• Understand how visitors use our website
• Improve website performance
• Measure advertising and campaign performance
• Understand which marketing channels generate enquiries
• Provide a better user experience

Third-party services used on our website may place their own cookies or similar technologies in accordance with their respective policies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use trusted third-party service providers to operate and improve our business and website.

These may include providers for:

• Website hosting
• Website analytics
• Advertising and campaign measurement
• Lead management and CRM
• Email communication
• WhatsApp or communication services
• Website security
• Technical support
• Payment or transaction processing, where applicable

Such providers may process information on our behalf and will only be provided access to information reasonably necessary for the relevant service, subject to applicable contractual, security, and legal requirements.

We may disclose personal information where reasonably necessary to:

• Our employees and authorised representatives
• Dealers, service personnel, engineers, or business partners involved in fulfilling your enquiry or service request
• Technology and service providers
• Advertising and analytics providers
• Professional advisers, auditors, or consultants
• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law

We do not sell or rent your personal information to third parties.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.

You should also take reasonable precautions when sharing personal information online.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Providing products or services
• Maintaining customer and business records
• Managing warranties, service, and support
• Meeting legal, accounting, tax, regulatory, or contractual obligations
• Resolving disputes
• Protecting our legitimate business interests

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or regulatory requirements.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request that we stop using your information for certain marketing purposes
• Raise a concern or grievance regarding the processing of your personal information

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.